Frequently Asked Questions

Q: Is this an insurance plan?
A: No, this is not an insurance plan. Our discount plans provide you with discounted prices on a wide range of health care services and products; you will pay for services at the discounted price when services are received.

Q: How does the discount plan work?
A: Saving money on health care expenses is easy. First, you can find some of the participating providers by using the links below on this page. After confirming the provider’s continued participation when making an appointment, members just show their membership card at the time of service. Members are responsible for paying all fees directly to the provider.

Q: Can I include dependents on my plan?
A: Yes, one of the wonderful features of our discount plans is that your immediate family can receive the discounts, even children living at college!

Q: Can I use my membership when I travel away from home?
A: Yes, your membership can be used at any participating provider in the United States.

Q: How does the dental plan work?
A: Participating dental providers are listed in the membership fulfillment kit; members may also call the toll-free number located on the back of the membership card Monday through Friday, 7 a.m. to 7 p.m. and Saturday, 8 a.m. to 5 p.m. Central Time. When calling to schedule an appointment the member should identify him/herself as a member of the Aetna Dental Access® program. To receive the discount the member must present the membership card and pay the total discounted bill at the time of service.

Q: Is there a limit to the number of times the card can be used?
A: No. Members and their families may take advantage of the savings any time throughout the year. Members may also change dentists within the network whenever they choose.

Q: May this discount be combined with dental insurance?
A: In some cases, members may use both. If your insurance company allows you to submit claims after service, simply visit a participating dental provider, pay the discounted bill and submit the bill and claim to the insurance company. The net out-of-pocket cost will be lower because the insurance company would reimburse the member the percentage of the reduced bill as defined in their insured plan. If your insurance company does not allow the policyholder to submit claims, the discount dental can only be used for services not paid for by the insurance such as cosmetic dentistry or services after your annual maximum has been met.

Q: Can someone answer questions about the card and services offered?
A: Yes. Simply call the toll-free number located on the back of the membership card Monday through Friday, between 7 a.m. and 7 p.m. Central and Saturday between 8 a.m. and 5 p.m. Central. A member services representative is standing by to answer any questions.

Q: What if a member's dentist is not a participating provider?
A: Simply call the toll-free number on the membership card and give the member services representative the doctor's name, address, phone number and specialty. We then contact the doctor about becoming a provider.

Q: What doctors can I go to?
A: You can find participating providers for the discount plan by visiting the DENTAL SEARCH Web page  or calling the member services number located on the back of your membership card.

Dental Benefit is not available to VT residents.

The discount program provides access to the Aetna Dental Access® network, which is administered by Aetna Life Insurance Company (ALIC). ALIC does not offer or administer the discount program, and is not an affiliate, agent or principal of the discount program. Dental providers are independent contractors and not employees or agents of ALIC. ALIC does not provide dental care or treatment and is not responsible for outcomes.

Q: Does the Vision Benefit include eye exams?  Does it include contact lenses?
A: The vision benefit offers 10% to 60% discounts on eyewear and eye care at more than 20,000 vision providers throughout the United States. Providers include national optical chains such as LensCrafters, Pearle Vision, Visionworks, JCPenney, and Sears as well as regional chains and thousands of independent practitioners. Often many participating locations offer discounts of 10% on eye exams for both eye glasses and contact lenses. Additionally, the ophthalmology portion of the network offers 10% to 30% discounts on eye exams and surgical procedures, including the popular laser surgeries in select markets.

On average, members receive a 20% discount on replacement contact lenses (excluding disposable lenses) at retail locations. Members may elect to use the mail order service to purchase replacement contact lenses (including disposables) at a 10% to 40% discount.

Q: Is Coast to Coast Vison (CTC) discount insurance?
A: NO, CTC is a discount eyewear and eye care program. There is no paperwork. The participating retail optical locations will give the discount at the time of the purchase.

Q: Can members use CTC if they already have vision insurance?
A: Yes.  Yes. In most cases CTC can be utilized to reduce out of pocket expenses. For example, once the insurance benefit has been exhausted, members may use their discount to buy additional pairs of glasses or contacts.

Q: Do the retail locations mark up merchandise to give me the discount?
A:No, you receive the discount because CTC brings the buying power of over 10 million members to the optical retailers participating with us.

Q: What eye doctors can I go to?
A: You can find participating providers for the discount plan by visiting the VISION SEARCH Web page  or calling the member services number located on the back of your membership card.

Q: What is included with CTC membership?
A: Prescription glasses and contact lenses are discounted 20% to 60% in most cases. Eye exams and surgery are discounted 10% to 30% where available.

Q: What is the hearing care benefit?
A: Through Amplifon, members will receive a low-price guarantee on over 2,800 hearing aid models, a free hearing screening at over 5,500 Amplifon provider locations throughout the US, two years of free batteries, and a three year warranty.

Q: How many times per year may I use my hearing discount?
A: There is no limit on the number of times you may use your discount card for any benefit.

Q: Will my spouse use the same membership card?
A: Yes. One membership includes you, your spouse, and your legal dependents.

Q: Is the discount the same at all Amplifon locations?
A: Yes. All Amplifon hearing healthcare provider locations will offer the same discount and a free hearing screening.

Q: Where are the Amplifon provider locations?
A: You can find participating providers for the discount plan by visiting the HEARING SEARCH pageor calling the member services number located on the back of your membership card.

Q: Will I have a selection of hearing aids from which to choose?
A: Amplifon offers more than 2,800 hearing aid models from leading brands devices through 5,500 Amplifon locations.

Q: What is NurseLine™?
A: Registered Nurses and trained professionals are available around the clock to assist you with making healthcare decisions. If you have an urgent (but non-emergency) medical situation and need professional help, simply call. The nurse will speak with you about your symptoms and direct you to the appropriate treatment. No question is too minor, no concern too small.

Q: Can I rely on the medical advice?
A: Registered Nurses provide you with the best health information available. They use the medical protocols developed by Healthwise, one of the most trusted sources of health information and have given reliable medical guidance to millions of Americans.

Q: Can I call about family members?
A: The nurse advice line benefit may be used by you, your spouse and your children.